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Frequently Asked Questions

• How much of the show's music is available on AccompanEase?

When we prepare an AccompanEase treatment, we are 100% faithful to the piano/vocal score. You will have the piano accompaniments as well as every vocal line for the entire show, including all songs, interludes, overtures, play-offs, etc. This means that AccompanEase is not just useful for the Leads to practice the main songs, but also for the 2nd Tenor in that close harmony section of the Reprise, for drilling the choreagraphy during the Bows, or for timing the complicated blocking and scenery handling between Scenes 8 & 9.

• How much does AccompanEase cost?

You can try it out for free. After you've determined it will work for your needs, you pay a flat fee of $300 for the duration of your license. Remember - this fee entitles you and everyone else involved with your production to use AccompanEase on as many computers as you want.

• How long will I be able to use AccompanEase?

You can use AccompanEase up until the last performance date of your run. The total time depends on when you first unlock it. Provided you have a valid performance license with Rodgers and Hammerstein, you could probably use AccompanEase as long as you would ever need it: 4 weeks, two months, a year... it's up to you.

• How do I unlock AccompanEase?

When you're ready to move forward with a full rental, you need to purchase an unlock code. AccompanEase itself will walk you through the steps. But here's the gist of it:

1. From the Trial Version, you'll click an 'Authenticate' button.
2. You'll fill in some requested information. A small file containing this information will be placed on your computer's desktop.
3. You'll email this desktop file to us.
4. We will then use this information to confirm you have a valid performance license with Rodgers & Hammerstein.
5. Upon confirmation, we will email you an electronic invoice.
6. Upon payment receipt, either by credit card or check, we will email your unlock code.

The process should take less than a business day, often less than an hour.

• After I've purchased an unlock code, how do other cast and production members get and unlock their own copies of AccompanEase?

The easiest way for your production team to get AccompanEase is to download it from this web site. All you need to do to distribute it is email them the link (www.accompanease.com), along with the unlock instructions.

As for unlocking, when you first purchase your unlock code, you provide a few pieces of registration information (i.e. your name, your show, etc.). For reference, we will email this information back to you along with your unlock code. As long as everyone in your production enters the same original information you provided, everyone will be able to unlock AccompanEase. Your cast will not need to perform steps 3-6 above. The same code will work for either Mac or Windows systems.

• If I do a later production of the same title for which I rented AccompanEase, can I use the my unlock code again?

Sorry. Each production is treated separately. A subsequent run of the same title will need a new unlock code.

• What are the computer system requitements?

AccompanEase will run on Windows XP or Vista computers equipped with a soundcard. It will run on Macintosh computers running OS X 10.3.9 or later. For either platform, you should have a minimum of 512 megabytes of internal RAM. More is better.

• What if I have technical questions?

AccompanEase is a very simple program to install and operate, and we feel confident you'll be up and running with ease. That said, we want to make sure you have the best possible experience. You can call us at 212/620-0774 whenever you have an issue or question. We will also continue to update this site with frequently asked technical questions, as well as articles to help you make the most of this amazing resource.

• What if there's a mistake in the parts?

We pride ourselves on our meticulous, methodical process - and, without wanting to seem too cocky, we feel pretty good about the work accurately reflecting the books. Nevertheless, mistakes can and do happen. If you bring them to our attention, we'll make any necessary corrections and get you an update.

• What if I change my mind about using AccompanEase after I purchase an unlock code?

Due to the nature of the product, we unfortunately cannot offer any refunds after an unlock code has been purchased. Before going forward with the unlock process, please be sure to test AccompanEase throroughly and make sure it works for your needs.

• Can I use AccompanEase for performance?

AccompanEase is designed as a rehearsal tool and is not authorized for performance use. If you are interested in a performance resource, please CLICK HERE to check out our great orchestra enhancement instrument, InstrumentalEase.

• Can I burn AccompanEase to CD?

At this time, we do not offer the ability to export or burn the AccompanEase data to an audio CD. You may, however, burn the installation package to a data CD as an alternative way to distribute the program to your cast.

• On my Windows XP computer, I get sound out of iTunes or my CD drive, but not out of AccompanEase.

Most of the time, your Windows audio controls will be properly set by default. But it's possible something can get off for one reason or another. Try the following:

1. Quit out of AccompanEase.
2. Click on the Start button in your computer's lower left-hand corner.
3. Click on Control Panel within the Start menu.
4. Double-click on the control panel called "Sounds and Audio Devices."
5. Click on the "Audio" tab within this panel. In the bottom of this panel, you will see a section labeled "MIDI music playback." The default device for this section should be set to "Microsoft GS Wavetable SW Synth."
6. Once you have changed it, click on the "Apply" button and close the control panel.
7. Relaunch AccompanEase. Begin playing.

You should now hear sounds.