We're Here To Help!
Beginning September 18, 2018, we started transitioning to a new accounts based ststem for delivering and unlocking content. This will be a gradual process, as we continue to support older versions of our resources, while simultaneously implementing newer, more flexible, and more convenient methods. In the coming weeks we will update this page, as well as add new help articles and tutorials. Please bear with us!
With this change, a typical booking will have two main categories of user:
The Owner is in control of who gets what content. It's a two step process:
Once the above is done, the Cast merely has to login to retrieve content. Unlock codes and the general unlock process will thus become a thing of the past.
So the next instructions really only apply to the Owner, who is the only one with a few administrative tasks to perform.
Inviting Your Cast
To provide access and deliver the show for RMS Mix users, the Owner must first invite his or her Cast to join the show. This video tutorial describes the process. The video was first created as an aid for our Chromebook users, but the process for inviting cast members is the same.
Sharing Your Show
Once your cast is established, you'll want to stay on the RMS Accounts page. From there:
Once that's done, all your cast needs to do is sign in using Facebook, Google or an individually created account. They will be prompted to do so on their phones or tablets when following the earlier instructions we sent out. So hopefully this change will not be too much of a curveball.
Again, we are in the early stages with this change. These instructions will be smoothed out and supplemented with additional video guides and tutorials. Thank you for your patience - and of course, please contact us if you need any assistance.