Usually this means there was a problem creating a secure connection between your computer and our RMS Cloud service. This can happen for a variety of reasons. Sometimes it's because of third party security software on your computer. Sometimes there are restrictions on the network you use to access the Internet. Sometimes a component of the installation didn't complete.

We'll need more information to troubleshoot effectively. Please submit a Feedback Report from the app.

• Within any program, select menu Tools → Report a Problem or Send Feedback.

You can do this from the Trial version if you haven't yet unlocked.

This action will give us precise details we can use to get back to you with further instructions.