We're Here To Help!
This problem is called latency. At root, it's a sign your computer may not be powerful enough to run our software without additional tools. This article provides tips on possible remedies:
Apple Macintosh computers generally operate RMS software without issue. This is thanks to Apple’s use of a consistent line of higher end components. By contrast, Windows computers have infinite variability. Some will be great, even better than the average Mac. But others, not so much. Many Windows PCs are designed for office applications or basic home use (e.g. email, web browsing). Sometimes, their manufacturers cut corners to bring down the cost. While a typical model should be fine to run our software, a computer built around lower end components may struggle. Therefore, it is essential to test the trial version of RMS software on the computers intended for performance use before requesting unlock codes, to confirm the equipment works properly. If a particular computer exhibits playback issues that can’t be resolved with third party tools or external audio equipment, then a different computer should be used.
This article mentions some third party tools that are unrelated to Realtime Music Solutions. Though we have successfully tested them in-house, we cannot guarantee they will work on every system, nor are we able to troubleshoot them in depth.
How to reduce latency:
Latency, or the delay that occurs between a played note and its audible sound, can be reduced by lowering the buffer settings in RMS Keyboards. To lower the buffer settings please do the following:
Distortion, or other audio artifacts:
If lowering the buffer introduces new problems like distortion, the computer's internal sound card may be of a lower quality (see intro above). This can be resolved by either using an external audio interface, or possibly by installing the free sound driver, ASIO4ALL, which is better suited to handle the real time audio processing demands of our software (see disclaimer above). If you need assistance, we will certainly try to help. But our capacity to integrate 3rd party tools with an infinite variety of computers can only go so far. For assistance on installing, setting up, and configuring the ASIO4ALL driver, please refer to the FAQ section of their website. There are also a variety of tutorial videos available on the web. Here are some that might aid you in troubleshooting: